Home FAQ
Frequently asked questions
The three that matter most
Does it diagnose? No — never names a condition, ever. Does it rate how you look? No — the only comparison it can make is with your own earlier readings. What happens to your photo? On this website, nothing leaves your browser. In the app, it is analysed and deleted, and five numbers are kept.
Is SkinLately accurate?
We do not have a number for that, and we are not going to invent one. What we can measure is consistency — how far a reading moves when nothing about your skin has changed — and that is what the Same-Light Study is collecting now. When it finishes, the figure goes here whatever it says.
What we will never claim: a percentage accuracy, clinical validation, or agreement with a professional assessment. None of those are things a phone camera and a model are in a position to establish, and every product in this category that implies otherwise is overselling.
Does it diagnose anything?
No. It never names a condition, never gives a severity and never says "this looks like". If a reading finds something outside what a cosmetic tool should comment on, you get exactly one sentence — “Worth a professional look. Something here is outside what a cosmetic tool should comment on — please show it to a dermatologist.” — and nothing else. That is not caution for legal reasons; it is because a confident wrong answer in either direction causes real harm.
Does it rate how I look?
No. There is no attractiveness score, no ranking, no percentile, no comparison with other users, and no friends feature. The score compares you with your own previous readings and that is the only comparison the product can make — there is no population in the design for it to rank you against.
What happens to my photo?
On this website: nothing leaves your browser. The two tools have no server. No upload, no account, and they keep working with the Wi-Fi off.
In the app: the photo is sent for analysis, the result comes back, and the photo is deleted. What is stored is five numbers and a timestamp. The original stays on your phone, under your control, and one tap deletes everything. You are asked to agree to that explicitly before the first scan — not buried in terms. The full version is on the privacy page.
What does it cost?
$2.99 a week or $29.99 a year, after a 3-day free trial. Cancel any time. There is a free first scan, and ticking off one daily action stays free. Payment happens inside the app through Apple; this website has no checkout and never will.
Which phones does it work on?
iPhone. There is no Android version and none planned — not as a slight, it is a question of doing one platform properly first. There is also no web version of the app; the browser tools here are separate free tools, not a trial of the product.
How do I cancel?
In iPhone Settings → your name → Subscriptions, like any App Store subscription. We cannot cancel it for you and no app can — Apple owns that flow. During the three-day trial you also get a notification the day before it converts, with the exact amount and date.
Do you recommend products?
No. No affiliate links, no sponsored placements, no brand partnerships, and no product recommendations inside the app. A measuring tool that also sells you the thing it measures has a conflict it can only ever disclose, never remove. We would rather not have one.
Is my data used to train a model?
No. Photos are deleted after the reading. They are not retained for training, not shared with a third party for training, and not used to build a dataset. If that ever changed it would require asking you, in the app, in plain words — and it would be a change we would have to announce, not one you would find out about.
Can I use it if I am under 18?
The app asks you to confirm you are 16 or older, and we do not market to anyone under 18. It is a face camera, so the age line is worth taking seriously.
What is a Glow Score out of?
0 to 100, but the range is not the point and there is no target. It is a relative reference: useful next to your own reading from yesterday, meaningless as a standalone verdict. Two people with the same score have not learned anything about each other.
Why five dimensions, and why those words?
Hydration, Texture, Calmness, Clarity, Under-eyes — five things a camera can honestly report on, described in words that are not the name of any condition. The vocabulary is a design constraint, not a marketing choice: pick clinical words and the product starts implying it knows something about your health.
Is this available now?
The browser tools, the guides and the demo are live. The iPhone app is not on the App Store yet. Anywhere on this site you can leave an email and get exactly one message when it is.
Who is behind it?
A very small independent team, self-funded, with no dermatologist on staff and no medical claim anywhere in the product. More on the about page, including who writes the guides and why they are careful to say they are not a doctor.